To start the process an email or phone call is typically initiated and your inquiry is assigned to one of our Sales & Design Experts. We strive to respond within 24 hours of an email sent or you will be greeted with a receptionist upon calling our office. We rarely leave the phone unanswered during normal business hours and you should expect to speak with one of our experts immediately.
We try to ask general questions during the first phone call:
- How many stalls?
- What type of horses do you own?
- What does your budget look like?
- Do you have a design picked out from our photo gallery?
If all criteria checks out and LEE is a good fit for you, the design process will start. This is where our design team will help customize the hardware to your exact specifications. Once we narrow down a design we will move to quoting the project.
During the quoting process, this is the time to narrow down the design to keep the scope of work within your budget. Our team will always do our best to help you save money where we can. It is important to know that our team will not cut corners on materials or quality to reduce price. We provide superior designs and products with the best craftsmanship in the world to reach the high standard set many years ago.
Before we can release shop drawings this is the point where your Design Expert will request a signed proposal and 25% deposit. The remaining balance will be requested either COD or prior to shipping. We will provide full detailed shop drawing for review and approval with as many revisions as need to ensure LEE is building to the proper design and size. After approval we will start building your hardware. Be sure to ask your Design Expert of current turn-around times.
The install will be performed by a local contractor of your choosing. It is also important to note that your contractor will also be needed to unload the truck when it arrives to the farm. With our shop drawings and the ability to call anytime, your contractor will be in good hands during the install process.
That's It! You now have beautiful Lucas Equine hardware throughout your barn. Your guests and friends will be blown away at the level of quality and elegance your barn has.